Owner Help | Fripp Island Vacation Rentals

Owners

1. How much does it cost to list on FrippVacation and who can list?

Anyone can list on FrippVacation for FREE! Whether you want to manage your own property or someone else manages it for you, you can list with us. You have three membership options to choose from.

Owner Managed
A powerful Do-It-Yourself (DIY) Owner Managed membership for only 3% per booked stay. Includes 100% online booking.
Professionally Managed
A full featured membership where everything is handled for you, for only 20% per booked stay. Includes 100% online booking.

Click here to view more details about each memberships

2. List your Property

You can List your Property for FREE to reach guests looking for that perfect FrippVacation. Simply click the "List my Property" link at the top of any page on our website and follow the steps. You start by creating your account and selecting your membership of choice. After that you create your property listing, enable it for all to see, and you're off and running.

3. Verify your Identity

To ensure the integrity and safety of our website, we require you to complete our verification process in order to list your property. During the account creation process you will receive an email in your email inbox. By clicking the verifcation link in the email you are notifying us that you have received the verification notice. This process not only verifies your indentity but ensures that you are able to successfully receive emails from our website. You can then proceed to add your properties to our website.

4. Description

An accurate description of your property, keeping in mind the needs of your guests, will serve as a great advertisement for your property.

5. Availability

When your guest books their stay your availability calendar will automatically be updated and show their stay dates as unavailable to other guests. This ensures that your calendar is always up-to-date.

6. Rates

You have full control over establishing the rates for your property. You can easily set up seasonal-based rates that vary according to each season.

7. Photos

Photos help your guests get a better sense of what your property has to offer – the more pictures, the better. You can upload as many as you like.

8. Enable your Property

Once you have completed your property listing you can enable it for all to see by clicking the "Enabled" button at the top of the property description page.

9. What is the Booking Process?

The booking process is a multi-step, intuitive, online, paperless process. The steps are:

Inquiry
The booking process starts with the guest submitting an inquiry for their requested dates.
Offer
As an owner/manager you reply to the guest's inquiry by sending them an offer containing the fully executed rental agreements. All costs are detailed in the offer.
Acceptance
This step is typcally executed by the guest from their guest stay page. Guests can view the rental agreements and accept them online by clicking a single button.
Payments
After accepting the agreements, the guest can secure their stay by making an iniital (or final) payment.
Check-In
After all payments have been received, you can then check the guest in and send them their check-in notice. You can also process their Gate Passes and any club cards included or purchased for their stay.
Check-Out
After the guest departs, you can send them their check-out notice. This is also where you may detail and deduct any applicable funds from their security deposit before sending them their refund.
Close
This final step is only used if you need to close the guest stay or if the guest cancels for some reason. This is where you can refund payment(s) to the guest if needed. You can also explain the reason for closing the stay.

10. Cancellations or Refunds

The cancellation policy is simple. It's up to you as the owner to establish and implement your own cancellation policy. Since we do not escrow collected rent, it is your responsibility as the owner to have funds escrowed and available should you decide to refund funds due to a cancellation. We provide you the buttons to process refunds as you see fit. We make it clear to all guests that the cancellation policy is determined by each property owner. Here are a few options for your guests:

No Refund
No refund offered for any reason or timeframe.
Option 1
Bookings cancelled at least 60 days before the start of stay will receive 100% refund
Option 2
Bookings cancelled at least 60 days before the start of stay will receive 100% refund
Bookings cancelled at least 30 days before the start of stay will receive a 50% refund
Option 3
Bookings cancelled at least 30 days before the start of stay will receive 100% refund
Bookings cancelled at least 14 days before the start of stay will receive a 50% refund
Option 4
Bookings cancelled at least 14 days before the start of stay will receive 100% refund
Bookings cancelled at least 7 days before the start of stay will receive a 50% refund

The owner is responsible for ensuring funds are available in their bank account to cover any funds being refunded

Finally, our processing fee is collected as part of the final payment and is non-refundable.

11. How are Security and/or Pet Deposits Handled?

There are two optional types of damage deposits. There is a typical Security Deposit that may be used to recover possible property damage incurred by the guest. There is also a separate (optional) Pet Deposit should you decide to allow the guest to bring a pet to the property. It is used to recover damages incurred as a direct result of allowing the pet during the guests stay. All deposits are collected as part of the final payment. As the property owner, you are responsible for issuing the refund of the deposit(s) to guests.

How these damage deposits work:
- When you create your property listing, your decide if and how much of a Security and/or Pet Deposit to collect from the guest.
- The guest pays the Security and/or Pet Deposit when making their final payment for their stay.
- After the guest checks out, you will have 14 days to report any damage.
- If you have no damages to report within 14 days of the guest checking out, you can then send a 100% deposit refund to the guest.
- If there are damages, you can send the Security and/or Pet Deposits, minus the damages to the guest.
How do I process a damage claims?
- From the Check Out page you can itemize any damages that may have ocuured. These will automatically be deducted from the deposit amount. Indicate the amount you’d like to retain and add a message to the guest explaining the deduction.
- You can support your deduction(s) by attaching evidence of the damage, such as a photograph, or a receipt for replaced items etc.

Note: If a guest did not pay via our online booking process and paid the Security and/or Pet Deposit directly to you, then you will need to refund them directly.

12. When and How does FrippVacation get Paid?

Our fee is collected at the time your guest makes their final payment. Our fee is deducted from the amount of the guest's final amount with the remaining amount going to your account. This is the only fee we charge. Our fee is non-refundable.

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